Casino.me - Hráč má nedefinovaný problém.

Suddenly confiscated. When I send an email, I use the terms as a shield, but it doesn't make sense. The terms and conditions state that 10.5. If the bonus campaign is incorrect, Casino Me reserves the right to change the player's balance and account content to correct the error.

10.6. If there are bugs or mistakes in the game that cause improper behavior or payment, Casino Me has the right to remove the game and change the player's balance and account content to correct the mistake. will do. However, if the bonus campaign is wrong, so don't take the balance of those who haven't participated in the offer. No matter how much I tell you, the chat will be closed and no email will be replied. Occasionally, I see a comment saying that even though I don't know everything, I should just throw away my greed and return the deposit, but don't tell me without knowing the circumstances. Unrelated winnings, just a thief if you confiscate your balance before October 1st. It doesn't matter how much it costs. It is a good idea to return the offer first than the person who won the offer.

いきなり没収。メールをしたら規約を盾にしてるが、意味不明。規約には、10.5. ボーナスキャンペーンが間違いである場合、カジノミーはその誤りを正すためにプレーヤーの残高およびアカウントの内容を変更する権利を持つものとします。

10.6. ゲームに不適切な動作または支払を生じさせるようなバグまたは誤りがある場合、カジノミーはそのゲームを除去し、その誤りを正すためにプレーヤーの残高およびアカウントの内容を変更する権利を持つものとします。とあるが、ボーナスキャンペーンが間違いである場合～、だからそのオファーに参加してない人の残高までとるなよ。いくら伝えてもチャットは閉じてメールも返信なし。たまに、全てを把握してないのに、欲は捨てて入金だけ戻ればいいというコメント見るけど、事情も知らないで言わないでほしい。関係ない勝利金、10月1日より前の残高まで没収したらただの泥棒。金額云々の問題ではない。オファーの勝利金をした人よりも、まずは先に返すのが筋。

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information than a picture. Could you please elaborate?

Do I understand correctly that your winnings have been confiscated? Have you accumulated them with or without an active bonus?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

What is more than a photo? Do you know the problem of Casino Me? You can get the transaction details, but do you publish it? The text can be made public, but I think it should be kept private because it is personal information such as transaction details and payment details. It's a complaint, so isn't it the purpose to show everyone all the interactions? I will send it by email. If you really have to be in front of everyone, ask ask. However, you should stop posting Casino Me. I don't reply to emails, and chats are closed, so I don't think it's good to register because you don't know new people.

写真よりも多くとは？カジノミーの問題はご存知ですか？取引明細とかだせますけど、それを公開？文章は公開でもいいけど、さすがに取引明細とか入金明細とか個人情報なので非公開にするべきだと思います。苦情なんだから、みんなに全てのやり取りをみせるのが目的ではないんじゃないの？メールでいいなら送ります。どうしてもみんなの前じゃなきゃいけないならaskにします。ただ、カジノミーは掲載はとめたほうがいいですよ。メールも返信ない、チャットもクローズなので新規の人が分からなくて登録するのはよくないと思う。

Thank you for your reply. Unfortunately, I still don't understand completely what the issue is. Do I understand correctly that your winnings have been confiscated? 

Any screenshots or relevant communication can be forwarded to petronela.k@casino.guru.

Dear 被害者,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.