Casino Fantastik - Hráč má potíže s výběrem svých výher.

I'm trying now for 6 weeks to get my €1000,00 withdrawal out after a crazy wagering of 17.000,00, but due some realy big hits it was possibly to wager.

The people from support wil never answer your question, not by chat, mail or phone. By phone you have to prepare of a really hard phoncall. The support employee is shouting, calking me names like fucking idiot, ashhole. That im a player without a fuctiinal brain etc.

But payouts will never come

Dear Henk,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I must admit that it’s been a long time since you requested your withdrawal. It usually takes a few days to process. Could you confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?

Do you have any recording of your phone calls that you could send me? Also, please forward any relevant communication between you and the casino to kristina.s@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello Henk,

Thank you for your email. Would you be so kind and answer questions from my previous message? This information is important for us to proceed with further investigation.

Dear Kristina,

After the complaints at casino Fantastik, ant telling them that i wil start a investigation, i received a email that the withdrawal is on his way to my bank.

I thank you for the support.

Casino Fantastik is a casino i wil never play again, also the casinos that are working under the same umbrella.

The best casinos : bob casino, lucky days, these pay in 24 our after you make the withdrawal.

With greetings to you all

Henk B*******

Sounds like great news! I will keep this complaint opened until you receive your withdrawal. Please keep me updated.

Dear Henk,

Is there anything new regarding this case? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Hi there,

Today came my withdraw after a lot of discussions in my bank account.

Please tell others not to register at casino Fantastik, they do pay butt all with restrictions and delays.

With greetings

Hendrik B*******

Hello Henk,

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Additionally, I would recommend sharing your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more of our visitors.

Best regards,

Kristina