Casino Dome - Hráč se snaží vybrat své výhry.

I win 821 dollars at casino dome. I did not accept any bonuses. I have been trying to email, chat, and phone the company regarding my withdrawl for over 2 weeks. The company just simply ignores me. I have been waiting for doc approval for the same amount of time. Do not play at this casino if you want any chance of getting money you have won out.

Dear Mogolor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have not been advised. They don't respond to emails and the support phone number doesn't work either. I made the wkthdrawl on March 26...

Thank you very much, Mogolor, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Mogolor,

I looked at your complaint and will do my best to help you. I would like to invite Casino Dome into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Dear Mogolor,

We have looked into your account and can confirm your withdrawal was paid out on the 08/04/2021. Please allow 3-5 working days for the funds to clear your bank's side.

Should you have any further queries, please do not hesitate to contact us.

Regards,

Casino Dome Team

Casino Dome

Wow that's great! So to get a withdrawl completed at your casino you simply have to file multiple complaints with various online review sites, and wait weeks. This seems very convenient to me. Warning do not play at Casino Dome!

Honestly everyone of the casino's under the Casino Dome umbrella all have 6.5-6.6 reviews. They all do the same shady things. Delay withdrawals, create bogus issues, and other unethical actions. What will it take to get these shady casinos to a poor or bad review?

Dear Mogolor,

let me know when you'll receive your winnings, please.

I received my winnings. I think it's important for the public to know how these shady casinos operate...

Dear Mogolor,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru