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I mistakenly deposit twice

Hello Sunny0000,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino.com. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you play with the deposit balance or it is still untouched on your account? When was the last time you spoke to the casino and what was it about? Did they offer you the option for a refund?

Looking forward to your answer.

Regards,

Nick

Dear Sunny0000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.