Casino Club - Vklad hráče nebyl nikdy připsán na jeho kasinový účet.

Eps, never arrived ..

No winnings even with a 2000 deposit

Rip-off casino

Debited from bank account on a Friday morning, never arrived, terse answers. I don't know if I'll ever see Money again

Very little compensation, no service

Eps, nie angekommen..

Keine Gewinne auch bei 2000 einzahlung

Abzockecasino

An einem Freitag vormittag von Bankkonto abgebucht, nie angekommen, lapidare Antworten. Keine Ahnung ob ich Geld jemals wiedersehe

Sehr geringe entschädigung,kein Service

Dear Ursula,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider as you did already. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you contacted your payment bank already? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

As I mentioned earlier, if the deposit hasn’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not the beneficiary.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear Ursula,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.