Captain Spins Casino - Nárok hráče na získání bonusů byl zrušen.

I registered at one of the casinos, got 2x 100% bonus and then I received an email that I am no longer entitled to receive bonuses from this or one of the other casinos. Without further justification.

Habe mich bei eines der Casinos angemeldet habe 2x 100%Bonus bekommen danach bekam ich eine email das ich nicht mehr berechtigt bin bonuse von diesem oder eines der anderen casinos zu erhalten. Ohne weitere begründung.

Dear Kim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for taking away your privilege receiving further bonuses. I have checked terms and conditions, and this is what I found:

"Promotional abuse includes, but is not limited to, any one of the following types of play:

• includes, but is not limited to, any one of the following types of play:

• Working in a syndicate with other players to abuse promotions, deliberately cheating or other unfair behaviour;

• Depositing and withdrawing funds shortly after with the intention to abuse the promotion. For example, deposit funds to receive free spins, and then wager your deposit just over 1 time your deposit value, initiate a withdrawal to not fall foul of clause 9.3 of the Website Terms, and then initiate your free spins;

• Whether known or unknown to us, taking advantage of any software or system bug, loophole, fault, error or failure including, but not limited to, in respect to any game; and

• Using multiple accounts to claim a bonus or a free spins offer more than once."

I’m not claiming that you’ve abused your privilege in the past, only suggesting that it might be a possible reason. If there is any additional info you would like to share with me, please do not hesitate to contact me, otherwise I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Kim,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.