CannonBet Casino - Hráčův vklad nebyl nikdy připsán na jeho kasino účet.

I have deposited an amount of Rs 100 to my cannonbet casino account and it has already been deducted from my bank account and it's been more than 7-8 hours but till now it is not yet credited to my casino account .so kindly help 🙏

Dear Lilac,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Have you contacted your bank already?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Helo sir , I have contacted with payment provider and they said it's already been credited to receiver account and the payment was successful so the merchant have to check out at their end.And sir this is not my first time depositing.

Sir, it's already been 2days .so kindly help.

I fully understand your frustration, Lilac. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 23 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Ok sir will be waiting for positive response..

Hello Lilac,

Have there been any developments since our last conversation, please? 

Dear Lilac,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No Sir still now money has not been credited to my casino account. it's been more than a month.

To help resolve this matter, could you kindly provide us with a bank statement showing the transaction from the date when the money was deducted from your account up until the present day? This will serve as substantial evidence to support that your deposit has not been returned. My email address is petronela.k@casino.guru.

Dear Lilac,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Helo sir , Thankyou for extending your full assistance but I just want to cancel my complaint since it's been more than a month and I don't think they will credit money in my account..

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.