Bspin.io Casino - Výplata hráčovy výhry se zpozdila.

This casino is rejecting my fair winnings

I ask you to help a respected casino service guru with a solution to the problem

Dear quantumpp11,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Please intervene immediately

No e-mails have been received from the bspin

Just reject the output

Although they say that it is automatic - which is not true

I have played various games, both slots and live games.

There was a bonus at the beginning that I wagered and bet $9,000 before getting a $150 bonus

My total account turnover is over $20,000 and I don't understand why this casino is rejecting payouts

Do they have no money? Then why are they hosted by casino gurus? After all, it was with your recommendation that I came to them.

there are no restrictions and active bonuses at the moment

I just get denied withdrawal.

I ask you to take action and notify the casino of the arbitration

My account was registered on New Year's Eve and I received such a gorgeous gift from this casino

Please help me casino guru

Dear quantumpp11,

Have you received your withdrawal from the casino yet?

Dear quantumpp11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.