BoVegas Casino - Výběr hráče byl zamítnut a výhry byly zabaveny.

For about a month and a half, I documented all the documents needed for selection and verification. When everything was verified, I entered a withdrawal of € 2,000 (week limit) and I waited for another almost two weeks, and when I then signed up from € 8,000, I only had € 25 there. I went through the bonus conditions and I didn't break anything. After about two e-mails sent to the casino with complaints, no one answered.

Priblizne mesic a pul jsem dokladal veskere dokumenty potrebne k vyberu a overeni. Az bylo vse overene zadal jsem vyber 2000€ (tydeni limit) a cekal jsem dalsi skoro dva tydny a kdyz jsem se pote prihlasil z 8000€ jsem tam mel jen 25€. Podminky bonusu jsem si prochazel a neporusil jsem nic. Asi po dvou odeslanych emailech casinu se stiznosti se uz nikdo neozval.

Dear Feci,

Thank you for submitting your complaint. We're sorry for your problem. Could you please determine which bonus you used? I would also like to check the bonus conditions.

Have you tried to contact the casino regarding this issue? Please forward all relevant communication between you and the casino to kristina.s@casino.guru.

Thank you in advance for your answer.

Regards,

Kristina

Vážený Feci,

Děkujeme vám za zaslání vaší stížnosti. Mrzí nás váš problém. Mohli byste prosím určit, který bonus jste využili? Taky bych chtěla zkontrolovat bonusové podmínky.

Pokusili jste se v souvislosti s tímto problémem kontaktovat kasino? Veškerou relevantní komunikaci mezi vámi a kasinem prosím předejte na kristina.s@casino.guru.

Za vaši odpověď děkuji předem.

S pozdravem,

Kristina

Dear Feci,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.