BoVegas Casino - Hráč má potíže s výběrem zbývajících výher.

they tell me they will pay 250 of the 2000 they owe me i didnt win 250 i won 2000 neer three months no money stay away

Dear Darrell

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Have you accumulated your winnings with or without any active bonus? How much was your last deposit? Could you please elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

i made a 50.00 deposit there was a active bonus a small one they told me that i won 2000

i made 50.00 deposit and active bonus

Dear Darrell,

Could you please forward your bonus history? My email address is petronela.k@casino.guru. Did you receive any explanation from the casino why your winnings have been capped? 

i have heard nothing about being capped i dont know what it means

Thank you, Darrell, for your reply. Unfortunately, I still don’t understand what the issue is. Could you please elaborate? How is it possible that you’re experiencing the same problem with three different casinos? Are you sure there is no communication that could be forwarded? Please try to cooperate and meet me halfway. It is challenging to proceed without any further information or supporting evidence of your winnings being capped/reduced. Thank you in advance for assistance. Resolving an issue needs to be a mutual effort. 

i won at all three casinos in the same week my daughter sent all required paper work into each casino four times each they each said everything was good so i turned for bank transfertwo mounths ago bovegas wants to pay 250 for 2000 dollars cool cat ruby slots i have not heard from them ive never had a problem with other casinos they always paid

Thank you very much, Darrell, for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Darrell,

I'm taking over your case. I will contact the casino and see what can be done.

i hope you can help now they want to pay 500 out of 2000 what happened to paying the hole debt owed

Hi Darrel.

Hope you are doing great!

We’ve been informed by the Finance Team that they are in touch with you in regards to the matter raised.

They have confirmed that they’ve offered to distribute the funds through 2 consequent payments in equal installment amount.

Please kindly let us know if you need any further help.

Hi Darrell,

Has there been any news?

i have not heard from anyone but you

Dear BoVegas team,

Could you please update us on the progress here?

Hi Darrell.

Hope you are doing great!

The Finance Team sent you email with information that they will increase your withdrawal amount. And 1 payment was sent to your bank account. The rest of the winnings is on your payable balance. The email was sent on 10/30.

You didn’t reply the email, so I believe you just missed it. Please, check your inbox. 

Let us know if you need any further help.

i didnt see no email from them

Have you looked in your spam folder? Let me know when you receive your funds.

i got transfer for 250.00 and one fort 500.00

Hi Darrell,

Has there been any progress with the payments?

Hi Darrell,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player stopped responding to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

We’ve reopened this complaint as per the player’s request. 

Hi Darrell,

How much money exactly is still missing?

they done got me so mixed up i think850 or 500

Dear BoVegas team,

Could you please clear things up and update us on the amounts and status of the payments?

Hi Darrell.

Hope you are doing great!

Please, be aware that 11/26th on your payable balance you had $500 which you lost on 11/29th. So now your balance is $0. 

ok good by bovegas we will not play again

Hi everybody,

Thank you for the replies. Darrell, I'm afraid there is not much I can do for you if you played away your funds. Can you confirm your balance is zero?

yes thank you

Thanks for the reply. Since the funds were played away by the player, we are closing the case.