Borengo Casino - Hráč se snaží vybrat své výhry.

Payout will not be paid out despite confirmation. At the support On the side you are only told that these employees do not take care of payments and that you should contact an email. Even after several emails no answer.

Auszahlung wird trotz Bestätigung nicht ausgezahlt. Beim Support Auf der Seite wird einem nur gesagt das diese Mitarbeiter sich nicht um Auszahlungen kümmern und man sich doch bitte bei einer Email melden solle. Auch nach mehreren emails keine antwort.

Dear Joel,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

My account has been fully verified, which is also shown on the website. No, I wasn't told why I wasn't getting my payout and I have read several reviews online from customers who have exactly the same problem. If you have any further questions, I can send you screenshots for verification.

Mein Konto wurde vollständig verifiziert was auch auf der Website so angezeigt wird. Nein Mir wurde nicht gesagt warum ich meine Auszahlung nicht erhalte und ich habe schon mehrere Rezensionen online gelesen von Kunden die genau das selbe Problem haben. Bei weiteren Fragen kann ich Ihnen gerne Screenshots zwecks der Verifizierung senden.

Yes please, forward any relevant screenshots to petronela.k@casino.guru.

Did you get the screenshot?

Haben sie den Screenshot bekommen ?

Thank you very much, DerDrucker, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Joel,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Borengo Casino to the conversation to participate in the resolution of this complaint.

Hi, sorry for the delay. Due to some technical changes it comes to this delay. You will receive the money today in your account.

I received the money, thank you.

Ich habe das Geld erhalten danke.

Hi all, thank you for your replies.

Dear DerDrucker,

I'm glad to hear that you received your winnings. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter