Bonus Strike Casino - Hráč není schopen vybrat svůj zůstatek.

Allowed me to gamble money. When I won €6500 they they wanted to investigate my account for 75 days and are withholding my funds. They’ve then taken €900 off my balance for no reason. They keep saying they will return this but it’s not been 5 weeks and they haven’t returned. Balance currently showing at €5600 but still unable to withdraw. 75 days ends on the 28th January

Hello V2606B,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bonus Strike Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about - did they ever specify the reason behind the investigation?

Looking forward to your answer.

Regards,

Nick

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. 

It includes casino betting also. Still not able to help?

Thanks

Vicky

Hello Vicky,

We had many similar complaints where the casino started a long lasting investigation and they were mostly sports betting related. As we are not qualified for sport betting related issues, even if we would try to contact the casino, we probably would not be able to argue with them regarding the sports betting rules. You can try to submit a new complaint or contact me on nikolas.b@casino.guru once the 75 days runs out or the casino will let you know why did they start the investigation and if it is not related to betting, we would be able to help you out.

Regards,

Nick

Dear V2606B,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.