Blood Moon Casino - Hráč se potýká s výběrem z kasina.

Trying to withdraw saying my account not verified had gave my documents still can't withdraw and not answering my emails

Dear paw2811,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

Could you please advise when exactly you requested a withdrawal and when did you submit the last of your documents?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hi I submitted my documents on the 4th of June, when trying to withdraw its says account not verified

Thanks for the clarification.

Have you accumulated your winnings with or without an active bonus? Do you have information on which submitted documents were accepted and which were not? Which particular documents have you submitted for verification?

Dear paw2811,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, they have verified my account and the money has left there end but not arrived at my end when they contacted me they said it would take a couple of days, this has been and gone and there ignoring me now

Thanks for the update. Could you please advise if the withdrawal has been received in your bank account since your last message? Do you still require our assistance?

Dear paw2811,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.