Bingo Billy Casino - Hráč se snaží vybrat své bonusové výhry.

I received an email stating that they had added $8 into my account as a free reward. I gambled the $8 reward and in the end turned it into $116.43. I attempted to withdrawal, but, there's nowhere on the site to initiate a withdrawal whatsoever. I opened tickets explaining the situation. Never heard back. It seems that Bingo Billy is a straight up scam site.

Dear Thomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general bonus terms and conditions, and this is what I found (here):

"The following rules apply for Non Deposit Required Bonuses & Rewards (Bonus type or Cash Type) unless otherwise specified in the associated promotion.

Bonus funds are not eligible for play in any of our Casino games, except in our in-house Slot games under the 9 Line Slots Menu. You can only play with cash in our 3rd party Slots (Arcade and Video Slots). This is due to the Royalty Fees they charge per wager.

In case of Cash Rewards of any kind, members can decide what game to play.

Maximum withdrawal rule for non-deposit bonuses applies. We'll check member level and let the member know if they can withdrawal $100.00 or $250.00 or another amount, always according to player level. Some exceptions apply for bonuses and rewards that are playable money only.

Maximum withdrawal rule for non-deposit bonuses apply according to player level and goes from $100.00 to $250.00 according to player level for bonuses and rewards that allow to cash out.

Members without a deposit on file during the last 30 days are not eligible to request a payout even if the reward allows to cash out. This includes non-depositors or depositors without a deposit on file during the last 30 days.

• Hint: Ensure you have a deposit (Min $30) every 30 days so that your balances don't expire and you don't lose your withdrawal eligibility."

Could you please advise if you have placed any deposits in this casino in the past?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

No I didn't deposit recently. Thank you for clearing that up for me.

I'm sorry, but according to the rules, you won't be eligible for any withdrawals.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Thomas,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.