Big Dollar Casino - Hráčův účet byl zablokován.

I signed up and was permitted to make 2 deposits ($500) I then won $2001. The next day when I went to cash out I was locked out of my account and told I closed my account at a sister casino so they won’t honor my cash out and they also wouldn’t refund my deposit money.

Dear Terri,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you ever requested your account to be closed or suggested a gambling problem when communicating with the casino? Could you please advise if you have self-excluded yourself from any other casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I did ask another casino to close my account due to playing too much but if this casino was part of them then why did they let me create an account and play. Even if that was their policy would they have continued to let me deposit and then keep my money? I believe the answer is yes but since I actually cashed out they decided to close it without a refund. Think it’s definitely a shady practice.

Could you please advise from which casino you self-excluded in the past? Is there any relevant communication that you could forward to me?

Dear Terri,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.