BetWarrior Casino - Ověření hráče je zpožděno.

I made the account at the beginning of December and I sent the files that they specified on their page, obviously I entered a few days ago and I realize that they did not verify it. Of course, a photo was missing, supposedly with the ID and my face... something that was never detailed in the file request nor was it clearly requested. Question I send that photo that was missing and they tell me that the verification can take up to 48 hours. It's been more than 3 days and there were already two emails that didn't answer me. question that just that day I earned some money. I make the complaint because beyond whether they give me the withdrawal or not and if they do not want to give it to me there, you do not change my life. I send this complaint because this casino gives me a bad feeling, it is not transparent and its methods are strange, surely they will say what What the few transparent casinos of today say is that due to withdrawals, etc., accounts cannot be verified, etc. The usual excuse. My score is a 3.5 that serves as advice to the other participants.

me hice la cuenta a principios de diciembre y mande los archivos que espeficaron en su pagina evidentemente entro hace unos dias y me doy cuenta que no la verificaron . claro faltaba una foto supuestamente con el dni y mi rostro .. cosa que nunca detallaron en la solicitud de archivos ni me solciitaron con claridad . cuestion mando esa foto que faltaba y me dicen que la verificacion puede llegar a tardar hasta 48 hs . ya van mas de 3 dias y ya hubo dos mail que no me re4spondieron. cuestion que justo ese dia gane algo de dinero. hago la queja por que mas alla de que me den el retiro o no y si no quieren darmelo alla ustedes no me cambia al vida .. envio esta queja porque este casino me da mala espina no es transparente y sus metodos son extranios seguramente diran lo que dicen los casinos pocos transparentes de hoy es dia es que por los retiros ect no se pueden verificar las cuentas ect .. la excusa de siempre. mi puntuacion es un 3.5 que les sirva de consejo a los demas participantes.

Dear Pandurolia2022,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetWarrior Casino.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly, that you submitted all the necessary documents, but the selfie with your ID wasn't yet approved? Could you please specify when exactly have you submitted this document? (date)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear Pandurolia2022,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.