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i was playing 21 demons with a balance of over $700.00 betting $4.00. consistently without changing my bet at all then after 7 bets my money was gone.

I contacted support and there response was;

There are six Bets made with 100AUD then as the balance lowers you lower the bet as well, in our system it's not possible for that to happen automatically. There were no irregularities found. 

They state no irregularities had been found but obvious irregularities would be when the bet went from $4 consistantly for a long time then all of a sudden jumps straight to the maximum bet of $100... another is the system indeed automatically lowers the bet to the next value that can be made so this information is incorrect. Also there was a bonus on the balance so betting $100 would be breaking t&c min bet why would i risk losing all my winnings? 

i just want my money back support wont respond at all

Dear Ashlea,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots videos, ideally your game history along with any relevant communication to petronela.k@casino.guru and advise if this were an isolated case or it has happened in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Ashlea,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.