Betriot Casino - Hráčův vklad je zabaven po uzavření účtu.

Let me start by saying that I closed my account at this casino about 3 days ago due to all these problems. Shortly before, I made several deposits, including one of 100 euros that was unsuccessful. However, those 100 euros were deducted from my bank. The account was closed, and I never got that money back.

Premetto che ho chiuso il conto su questo casino circa 3 giorni fa proprio in merito a tutti questi problemi. Poco prima ho effettuato diversi depositi tra cui uno di 100 euro non andato a buon fine. Però quei 100 sono stati detratti dalla banca. Il conto è stato chiuso e io quei soldi non li ho più riavuti.

Dear Brylliant88,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betriot Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is there a record of your unprocessed deposit you might share as evidence?
• Have you contacted casino support and asked for assistance regarding your missing deposit?
• Could you please provide more information regarding the missing deposit? (payment method, date)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Unfortunately I have no proof because at the moment I thought of doing a screen. They said they are checking and would let me know via email. I only have the payment visible on my bank account, but that payment should be returned! I had received the email about the failed deposit but I deleted it thinking everything was ok. But while the account was active that deposit was actually pending. And their customer chat doesn't help me, they say they will check but they don't! I need help. I paid with a Unicredit debit card. I attach the screen of the payment that did not go through on their site, but it was deducted from my bank account!

Purtroppo io non ho prove perché sul momento ho pensato di fare screen. Hanno detto che stanno facendo controlli e mi avrebbero fatto sapere via mail. Io ho solo il pagamento visibile sul mio conto bancario, ma quel pagamento dovrebbe tornare indietro! Mi era arrivata la mail di mancato deposito ma l ho cancellata pensando fosse tutto ok. Ma mentre il conto era attivo quel deposito era effettivamente in sospeso. E la loro chat clienti non mi aiuta, dicono che controlleranno ma non lo fanno! Ho bisogno di aiuto. Ho pagato con carta bancomat di Unicredit. Allego lo screen del pagamento non andato a buon fine sul loro sito, ma sul conto bancario è stato scalato!

I'm adding news, but no resolution for now

aggiungo novità, ma nessuna risoluzione per ora

they keep saying that but I am sure that those 100 euros were deducted from my account and never arrived on Betriot! They want to rip me off! Those funds were SUSPENDED on the Betriot account. And now that damned account no longer exists and I don't know how to get any more proof!

continuano a dire così ma io sono certa che quei 100 euro mi sono stati detratti dal conto e mai arrivati su Betriot! Mi vogliono fregare! Quei fondi erano IN SOSPESO sul conto Betriot. E ora quel dannato conto non esiste più e non so come far ad averne altre prove!