Betinia Casino DK - Hráčův vklad nebyl nikdy připsán na její kasino účet.

I have paid the above amount but it has not been deposited into my account.

have a picture of the MobilePay transfer and a picture of my payment completed on their site. They do not respond to live chat or mail other than it has been received

Har indbetalt ovennævnte beløb men det er ikke sat ind på min konto.

har billede af MobilePay overførsel og billede af min indbetaling er gennemført på deres side. De svare ikke på live chat eller mail andet end den er modtaget

Dear HMK1234,

Thank you very much for submitting your complaint and forwarding the relevant screenshots. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt with a visible transaction ID to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello to everyone

The money is now in my gaming account.

Many thanks for your help

Hej til alle

Pengene er nu på min spillekonto.

Mange tak for hjælpen til jer

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, HMK1234, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru