BetFlip Casino - Hráč se snaží vybrat výhru.

I would like to solve a problem. I've been trying to withdraw from this site since 08/12/2022. and is always rejected. I've contacted support several times and they just say that a team will contact me via email which has been 7 days and no email, I want to withdraw my money from this site and warn about their terrible service.

Eu gostaria de resolver um problema. estou tentando retirar desse site desde 12/08/2022. e sempre é rejeitado. Já entrei em contato com o suporte várias vezes e eles apenas informam que uma equipe entrará em contato comigo via email o que já faz 7 dias e nada de email nenhum, quero retirar minha grana desse site e alerta sobre o péssimo serviço deles.

Hello nadyllasusy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetfFlip Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good Morning. My account was verified on 09/08/2022. All winnings are in real money. I didn't use any bonuses. The last time I got in touch was on the 26/08 in which they only inform you to wait for the directed team to contact you by email. It's been 7 days since they said that the first time.

Bom dia. Minha conta foi verificada dia 09/08/2022. Todos os ganhos são em dinheiro real. Não usei nenhum bônus. A última vez que entrei em contato foi dia 26/08 no qual só informam pra esperar a equipe direcionada entra em contato por emai. Já faz 7 dias que falaram isso a primeira vez.

Thank you for nadyllasusy for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

I thank you.

eu que agradeço.

Hello, nadyllasusy,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite BetFlip Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear BetFlip Casino Team,

Could you please state the reason why the player is not able to withdraw the winnings and all her withdrawal requests were rejected? What steps should the player take in order to successfully withdraw?

Thank you in advance for providing the information.

We would like to ask BetFlip Casino to reply to this complaint. We are extending the timer for the second time. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear nadyllasusy,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru