Bet2U Casino - Hráč neobdržel svůj výběr.

On 03. Sept. 2021, I made a withdrawal request via BankTransfer. My account is fully verified.

On 22. Nov. 2021, after several queries to their customer service via email, the casino finally sent me an email stated that my withdrawal request has been approved.

But since then, I've never received the fund in my bank account. I've asked them several times via email to check the transaction again, but they just keep telling me that their relevant department will address my query as soon as possible. My last email contact to them was on 06. Jan. 2022 and until now, I haven't heard anything from them.

Dear hienspm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Have you accumulated your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear hienspm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.