Beem Casino - Hráč se snaží dokončit ověření účtu.

My account verification has been pending for a week, I was asked for a new document on May 5 from verification submitted that morning and haven’t heard anything back since, I had reversed my one withdrawal on Saturday and was told then they would expedited my verification but still haven’t heard back , chat had stated that it will take some time but account is still pending and have a pending withdrawal of 1900 which won’t process until account is verified. Was told on Friday May 13th would be paid out on May 16th and still nothing and now live chat won’t work only able to email beem

Dear Amanda,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you already provided? Have you submitted all the required documents in a timely manner and in the correct format?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Amanda,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.