BDM Bet Casino - Hráč si nemůže vybrat své výhry.

My husband registered, and we both started playing using his mobile, but we hadn't fully verified the account. By the way, unlike other games which warn you about a deposit limit of 100 or 150, here, we ended up depositing 2600 from both our bank accounts without realizing it. We were left with 1200 €, and when we tried to withdraw it, they started creating problems with the documents, saying that because I used my card, and the account is under my husband's name, it can't be done. But they accepted my money without any issues, which is extremely frustrating. This happened on Sunday. Today, I called the bank and filed a complaint, and tomorrow I will go to the civil guard to report this fraud because they even blocked his account. Now he can't chat with customer support, only send emails, and they get annoyed when he insists on a response 😡😡😡. If we had known the verification process would be this troublesome, we wouldn’t have continued playing. But since there was no deposit limit warning, which clear scammers don't provide, they completely screwed us over.

Mi marido se registró y empezamos a jugar los dos con su móvil pero sin antes aber verificado la cuenta del todo , que por cierto ni nos avisaron como en otros juegos que tienes límite de depósito de 100 o 150 , llegamos a meter en el juego sin darnos cuenta 2600 entre mi banco y el suyo y nos quedamos con 1200 € y cuando lo quisimos sacar no an parado de poner pegas con los documentos y que por que emos usado mi tarjeta que la cuenta esta a nombre de mi marido que eso no se puede hacer , pero bien que aceptaron mi dinero pfff fatal fatal esto paso el domingo hoy e llamado al banco e echo una reclamación y mañana iré a la guardia civil a denunciar por estafa porque encima le an bloqueado la cuenta ya no puede hablar por chat con personas solo puede mandar correos que insistiera se molestan en contestar 😡😡😡 si ubiesemos sabido que iba a aber tanto follón con la verificación no ubiesemos seguido jugando , pero como no tiene límite de ingreso porque son son estafaadoreees nos la an clavado pero bieen

Dear estirromanova,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that you and your husband seriously violated the basic rules of online gambling. Firstly, no sane and serious casino allows two people to share one account. Each user/player must create an account in their own name and verify the account with their own documents.

Furthermore, the person who creates the account cannot share their login details with anyone.

And lastly, the name of the account holder must match the name of the payment method owner. This is also mentioned in the General T&Cs:

You may only use your own personal credit/debit card or another payment method to fund your account. The name appearing on the credit cards, or registered on the payment accounts used for deposits or payouts must correspond to the name registered on your account.

Furthermore, please check our Fair Gambling Codex for Players:

Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations.

Regrettably, we cannot assist you in this situation and the casino has the full right to confiscate all winnings and even close this account. I recommend that everyone create individual accounts, verify them with matching documents, and use a payment method issued in the same name as the casino account holder. Please never share an account with another person again.

Thank you for your understanding.

Best regards,

Kristina

Dear estirromanova,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.