Bahigo Casino - Hráčův účet byl neočekávaně zablokován.

Hello! I didn't want to file a complaint. However, the way this casino is behaving infuriates me! I quickly and successfully passed all document checks and verified my account. I even received a phone call from the casino and successfully answered all their questions. But with no reason provided, they blocked my account and are conducting some kind of inspection. The casino isn't paying me my money! They can't provide any precise timings for the account review either. All this strikes me as fraudulent behavior on the part of the casino.

I want to understand and resolve this issue.

Thank you!

Здравствуйте! Я не хотел подавать жалобу. Но то как ведет себя казино меня возмущает! Я прошел быстро и успешно все проверки документов и верифицировал свой аккаунт. Я даже принимал звонок от казино по телефону и ответил успешно на все вопросы. Но мой аккаунт без причины заблокировали и что-то проверяют. И казино не выплачивает мне деньги! Точных сроков проверки аккаунта сказать не могут. Все это выглядит как мошенничество со стороны казино.

Хочу разобраться.

Спасибо!

Dear ivanweber,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.?
• Do I understand correctly that your account has been verified?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello!

I only bet on sports.

the account has been verified and verified.

winnings accumulated without bonuses.

Thank you for helping me in this unpleasant situation :)

Здравствуйте!

я делал только ставки на спорт.

аккаунт верифицировали и проверили.

выигрыш накопил без бонусов.

Спасибо что помогаете мне в этой неприятной ситуации 🙁

Thank you for your reply, ivanweber. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you only focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Yes, I would like to get the names of the sites. Deal with complaints from online casino users. So, I am a client of an online casino and I have a complaint specifically about the casino!

Да хотел бы получить названия сайтов. В занимаетесь жалобами пользователями онлайн-казино. Так и есть я клиент онлайн-казино и жалоба конкретно на казино!

I will send you the list via email.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.