BABIBET Casino - Hráč se snaží vybrat své peníze.

Hello,

I will start with problem that I had with this casino also one year ago.

I am using this casino for 6-7-8 years, made 20+ withdrawals and deposits, all was via skrill. One year ago when I tried to make withdrawal I could find skrill in my withdrawal page anymore, only some shits as astropay that js not available on my country, after maybe 3-4 months, after I was on their live chat 15-20x they add again skrill as method and I withdraw money and continue feom time to time to use casino. Few days ago I again wanted to make withdrawal and didn't have not any one withdrawal method, was on chat and they said that they will resolve problem, but they again add only astropay and muchbetter that I can't use. Come again to chat and they told me that I can use only visinle methods and that they can add skrill, which is I am prett sure lie, cause one year ago they said same, but after I was very persistent they add it at the end.

I didn't even knew that this casino has such low rate here, cause I said i used that long time ago and didn't have problems since the first time one year ago, and now again same, so if you can help. Thanks.

Hello Vladan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BABIBET Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? When was the last time you processed a withdrawal from the casino? Did the casino offer you any other way to process the payout - cryptocurrency for example or any other way? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

We talked 2-3 days ago when I saw option they add, despite of fact that they promise that they will resolve problem (cause I didn't have any option few days ago).

As I said I use this account for a years, and is fully verified long time ago, they never asked again for verification. Last time i made withdrawal maybe one year ago, but also were big problems, but I was persistent and after 2-3 months coming to live chat they add skrill as withdraw method, but after few months they removed thst again.

2-3 days ago when I was on live chat support, they just said that I only can use available methods, and that they can't add anything, wasn't interesting for any kind of help to be honest. Only have atropay and muchbetter and I never used that, and not even interested to use that, and think not even possible to use in my country.

Hello Vladan,

Unfortunately, in such cases the player has to use the available payment methods. Every player has the opportunity to check the payout methods even before depositing there.

It is not always up to the casino which methods are available as the methods directly can decide whether they will offer their services to the casino or not and it also depends on the country of residence of the casino or the player.

Dear Vladan, 

We have reviewed the issue that you have experienced, and we would like to ask you to try again to withdraw your winnings via Skrill. 

Do let us know if you experience this or any other issues, we would be happy to assist. 

Kind Regards, 

Babibet Casino team 

Hello,

They return now skrill on my account as withdraw option, I just made withdraw and will update you if get my money.

Hello again,

They rejected my withdrawal "due to techical issuses" 😀

And I alraady explained above, I can't use ony of such other payment methods, I made 10 withdrawal on skrill so far, it's their part of dirty games, nothing more, I am not stupid.

Dear Vladan,

We are checking what the issue is.

Kind Regards,

Babibet Casino Team

Dear BABIBET,

Please let us know what might cause the issue as soon as possible or offer an alternate withdrawal method to the player.

Also dear Vladan, please let us know as soon as you will be able to process the payout.

Dear Nick, 

We reviewed the situation, and the issue here lies with the payment provider in question. However, details on the matter cannot be shared. 

We do not find any issues with the player’s withdrawal; we would like to ask him to use any of the other payment methods available (AstroPay or MuchBetter) and his winnings will be transferred in due course. 

We do apologize for the inconvenience, but there are matters that are out of our control. 

Kind Regards, 

Babibet Casino Team 

Hello again,

I can't use any if those methods (not allowed in my country), but can use crypto payment.

Hello Vladan,

Did you request for a withdrawal through cryptocurrency yet? If yes, what is the status of the payment?

Hello Nick,

They don't give me that option, that is what I am asking from them here. There is no any problem with skrill, last time was same with them, waited 2-3 months go every day in chat at the end they paid, but before that was telling same as now, but after I didn't give up they pay on skrill even said before that they can't.

Any of those methods that they offer I can't use really, but as I said if they really have intention to pay, I am ready to receive money via any crypto currency that they want.

Hello BABIBET,

Would it be possible for the player to withdraw his money though cryptocurrency?

Dear Nick, 

A withdrawal through cryptocurrency is not available. 

The available options for the player are AstroPay or MuchBetter. 

The player could try again Skrill, but we cannot give a guarantee that it would work, as explained before there is an issue that is out of our control.  

Best Regards, 

Babibet Casino Team 

Hello again,

I made another withdraw via Skrill.

Will update when get reject 😀

Hello,

I got payment via skrill.

Thank you casino guru for help again.

After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, Vladan, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Nick Bacon

Casino.Guru