b-Bets Casino - Hráč je zaseknutý v procesu ověření.

I made a request for withdrawal, requested documents, sent them, in a day they ask me again for the same documents. I checked it out, sent it again. The next day, it's the same story. The amount is ridiculous at 80 euros + 110 on the totalizator account, which during the open withdrawal request I can only put in the totalizator and can not transfer between accounts. On the third day I signed up for a chat with the question why they are stalling and ignore my letters, replied that this time they have sent my documents to the legal department for inspection. I never understood why they had kept silent before. One more strange thing. Yesterday all the records were missing from the transaction history, as if I hadn't had any deposits, but I can easily confirm this because I paid both times from Neteller. Today they also refused to verify me, asking me to wait again. I'm 100% sure they just squeezed 80 Euros) they seem to be hoping that I'll pour in and throw them more, but after that I'll be bypassing this institution and advising others to do the same.

Hello Andrey.

Thank you very much for submitting your complaint. We completely understand that your situation is serious. The verification process is a mandatory procedure in most of the casinos. Has the casino provided you with any explanation why it is so delayed?

Dear Andrey,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.