Aztec Wins Casino - Hráčův účet byl zablokován.

I played with my 700 /

That I make a month to spend on anything I like...then tryd to withdraw,,then next minute, they wanted my nanas date of birth name the last 10 presidents....no serious all paypal info bank info licence pics passport wage slips..I supply all ,most of these what I could..being self employed. Its a bit harder to get wage slips and stuff...then I starts getting messages off jumpman gaming...asking for same details again...I thought I was getting scammed..ive sent 40 emails easy...to no avail..I had £245 in my account when they barred my account..so even harder to get in touch to get my money back..they are both disgraceful..o rating.......do not trust...ill let you all know of I get my money out...I'm going to get in touch with news papers to see if they can get my money back..if not at least every body knows what going on...do not trust

Hello Ste,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus? Do I understand correctly that you have never received confirmation regarding successful verification?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Ste,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.