Atlantic Spins Casino - Hráč se snaží stáhnout svůj zůstatek.

I try many times to withdraw my winnings from this casino and it was decided . My account in this gaming site was verified and when I try to talk with support team thy promised that it will be sorted out. Still didn’t receive my winnings fro this gaming site. This site is a joke.

Hello straummejanis,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Atlantic Spins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi!

Yeah I was playing with my money and my account was verified after 3 working days . I was talking with them at least 12 times about this issue first time they said that I need use different bank card because maybe there is problems with my bank so I used other card and deposit 10 euro so I can cash out with my other card. And again same problem my cash out was declined . After that they asked me to cash out smaller amount . It didn’t work again. So this is going for the second week.

Hi ! At last I received my money!

Thank you straummejanis for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Best regards,

Nick