Anonym Bet Casino - Hráč se snaží dokončit ověření KYC.

usual thing everyday I'm sending ID it's all fine. they don't reply. I'm assuming as my win is bigger than my deposit I'll never hear from them .

Dear Mark,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Which documents you have already provided and when exactly? Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Mark,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.