AMPM Casino - Ověření hráče je zpožděno.

I was playing with a bonus and managed to complete the wagering requirements.

So i ended up with a tot sum of 443.3$ wich i try to withdraw since, but they keep stalling and asking for the same documents i keep sending them all the time.

Everytime i contact support they ask for an additional photo of my ID,

wich i have sent multiple time along with my passport and they say that they will get back to me after 24h but they never do.

So next time i contact them they ask for exact same document.

It is lika an autamated question with no care for the response.

They got all the required documents but they keep declining my withdrawl and just stalling.

Hello elkeshe,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AMPM Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

I was finished wagering the bonus and requested a withdraw on 20th of november,

I uploaded my passport and bankstatement the same moment,

but they asked me to send additional ID document so i sent them my ID card also.

They say that the relevant team will get back to me within 24h but they never do and when i contact them again i get the same message as earlier send additional ID documents and the team will get back to you within 24h.

It is like an automated answer they have all the time.

Finally they stop asking for additional documents and now they sent me this e-mail.

Hello,

Unfortunately, at the moment there are difficulties with withdrawal to

cryptocurrency. For quick withdrawal we recommend to apply for

eZeeWallet wallet, we will process your withdrawal quickly. If you don't

have this wallet, you can create an account via ezeewallet.com , it will

take you some time. This payment system can be used for deposits and

withdrawals.

Sincerely,

AMPM casino

It is excuses after excuses, everything to stall my withdrawl.

To deposit is instant but when you win and wish to withdraw it takes weeks

Hello elkeshe,

I'm glad to hear that your account got verified. Will you request the withdrawal with the recommended method by the casino? Please keep us udpated.

Hi, And thanks for your help without it i think this process would be much longer, i wanted to withdraw with the same method i deposited with but had to take the method they mentioned to get my money.

Again big thanks for your help!

Do I understand it correctly that the issue is now resolved?

Yes they sent the money, there is an issue though.

Since they dont want to send it to the same method i deposited with they asked me to open an ezeewallet account which i did so they could send the money there.

But ezeewallet dont accept argentinian citizens so i can not get verified and the money got returned to ampm but they dont have any support to talk to.

so i dont know how to get my money now.

I dont understand why they dont want to send it with the same method they recieved my deposit with.

Thank you elkeshe for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick