All Wins Casino - Hráč žádá o vrácení celého vkladu.

I have deposited 100s if not 1000s of pounds to this account and every time I have tried to withdraw the money they ask me for proof of address and photo of my passport and a photo of the front and back of my bank card which I sent they then sed they wanted a copy of my bank statement which I sent but they said there had to be certain numbers on it. I've won several times the biggest one was €1000 and because I couldn't cash out I ended up playing it. But when I looked at the reviews it said they don't except ppl from the UK on their site but they have been taking my deposits how can this be and is there any way to get a refund for all the money I have deposited. When I looked at my bank statement the payments I made go to all different named companies.

Dear Alison,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I would like to ask you a few questions before we move forward with this complaint. Could you please clarify how much money is currently in your casino account? Do I understand correctly that you have lost all the winnings you initially wanted to withdraw?

Also, do I understand correctly that your account has not been marked as verified yet?

Looking forward to hearing from you.

Best regards,

Kristina

Hi yes I lost all the money I wanted to withdraw as I couldn't cash out I played it. My account has not been marked as verified and there has been a €10 bonus added to my account that's all that is in there.thank you

Thank you for your reply, Swan01. Unfortunately, there is not much we could do if you have lost all your winnings. I understand that this wouldn't happen if you could withdraw your winnings immediately, but at this point, it is not possible to return them.

Also, if you deposited and played your funds personally and voluntarily, we don't think that there is a valid reason to ask for a refund. Casinos can accept players from any country as long as they don't use this as an excuse to confiscate the player's future winnings.

Please, let me know if there is anything else we could help you with, otherwise, we will be forced to close this complaint. Thank you for your understanding.

Dear Swan01,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player has stopped responding to our messages and questions.