Ace Lucky Casino - Hráč se snaží stáhnout své výhry.

I deposited 100 euros and received a welcome boon of 100 euros. When I had spun the amount 50x I lost 1000 euros from my account. Can not reportedly take a maximum of three times the deposit.

Should have read the bonus terms in more detail.

Well, then I still had 300 euros that I wanted to withdraw but when I went to the withdrawal section I noticed that withdrawals can only be made with Visa even though I had deposited with ecopayz.

I went to a live chat where I got to wait 15 minutes for an answer, cookies and cache.

At this point in it, let’s see if I can even raise € 300 after 7 hours of playing.

Talletin 100 euroa ja sain tervetuliasbunoksen 100 euroa. Kun olin pyörittänyt summan 50x hävisi 1000 euroa tililtäni. Ei voi kuulemma kun maksimissan kolminkertaista talletuksen.

Olisi pitänyt lukea bonusehdot tarkemmin.

Noh, mulla oli sitten kuitenkin 300 euroa jota halusin nostaa mutta kun siirryin nosto osiolle huomasin että nostoja pystyy ainoastaan tekemään Visalla vaikka olin tallettanut ecopayzilla.

Menin live chattiin jossa sain odottaa 15 minuuttia vastausta, cookies ja cache.

Tässä vaiheessa siinä, saa nähdä saanko edes 300 euroa nostettua 7 tunnin pelaamisen jälkeen.

Dear Wilhelm,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please understand, that variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers and bank restrictions, all have a major influence.

Could you please advise if you have withdrawn any winnings from this casino in the past? If there’s any relevant communication, please forward to petronela.k@casino.guru?

Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

Dear Wilhelm,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.