4 Crowns Casino - Výběr hráče je zpožděn.

Good evening, on February 26th, 2022 I applied for a payout of €450. On February 28th, 2022 I received a confirmation by email with the information that the processing will take 7-21 days. After the extremely long processing time, nothing happened, no money received and no message. So I inquired and got the feedback that it would take a little longer and that I should be patient. After another week I asked again and was put off again.

For this reason, I hereby officially file a complaint and ask for your help and information on how to get my profit.

Many thanks in advance and best regards

Philmon B******

Guten Abend, am 26.02.2022 habe ich eine Auszahlung in Höhe von 450€ beantragt. Am 28.02.2022 erhielt ich per Mail eine Bestätigung mit der Information, dass die Bearbeitung 7-21 Tage in Anspruch nimmt. Nach Ablauf der überaus langen Bearbeitungsdauer geschah nichts, kein Geld erhalten und keine Nachricht. Daher habe ich mich erkundigt und bekam als Rückmeldung, dass es noch ein wenig dauert und mich noch ein wenig gedulden soll. Nach einer weiteren Woche habe ich erneut angefragt und werde wieder vertröstet.

Aus diesem Grund reiche ich hiermit offiziell Beschwerde ein und bitte Sie um Ihre Hilfe und Informationen wie ich an meinen Gewinn komme.

Vielen dank im Voraus und freundliche Grüße

Philmon B******

Hello Philmon,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 4 Crown Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

When was the last time the casino responded to you and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Thank you for the quick response and for taking care of my incident.

This is the first payment.

Although I haven't submitted any documents, my profile says my account is verified. Possibly through my transfers from my account. Have repeatedly offered to submit all required documents, the casino has not requested.

With the deposit I used a bonus and made the required 50x wagering before requesting a withdrawal.

On March 31st, 2022 I received the last message by email with the renewed request to continue to be patient.

I hope I have answered your questions completely, if anything else is required, please write to me.

Thank you again and have a nice evening.

Philmon

Hallo Nick,

vielen Dank für die schnelle Rückmeldung und dass sich um meinen Vorfall kümmern.

Es handelt sich um die erste Auszahlung.

Obwohl ich keine Dokumente eingereicht habe, ist mein Account laut Profil verifiziert. Eventuell durch meine Überweisungen von meinem Konto. Habe mehrfach angeboten alle erforderlichen Unterlagen einzureichen, hat das Casino nicht angefordert.

Mit der Einzahlung habe ich einen Bonus verwendet und die erforderlichen 50fachen Umsetzung erbracht, bevor ich die Auszahlung beantragt habe.

Am 31.03.2022 habe ich die letzte Nachricht per Mail erhalten, mit der erneuten Bitte mich weiterhin zu gedulden.

Ich hoffe Ihre Fragen vollständig beantwortet zu haben, falls noch etwas erforderlichen ist, schreiben Sie mich gerne an.

Nochmals vielen Dank und einen schönen Abend.

Philmon

Dear Philmon,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.