4 Crowns Casino - Výběr hráče byl zpožděn.

Hello

I requested a payout on April 2nd, 2021. Amount 1000 €.

today, on May 18th, 2021 the status is still "in progress".

I already have on 2.3. had requested a payment in this amount, this was also transferred after 21 working days.

that's why I waited for the 21 days this time too. After that I wrote to the casino 3-4 times, they just kept telling me that they would send a reminder to the finance department, but nothing happened.

meanwhile it is over 30 working days that I am waiting for my money.

I didn't play a bonus, I followed the rules for playing exactly.

Please help

Hallo

ich habe am 2.4.2021 eine Auszahlung beantragt. Höhe 1000€.

heute, am 18.05.2021 ist der Status noch immer auf „in Bearbeitung".

ich habe bereits am 2.3. eine Auszahlung in dieser Höhe beantragt gehabt, diese wurde nach 21 Arbeitstagen auch überwiesen.

deshalb habe ich auch diesmal auf die 21 Tage gewartet. Danach habe ich das casino 3-4 Mal angeschrieben, mir wird immer nur gesagt, sie würden eine Erinnerung an die Finanzabteilung schicken, aber es passiert nichts.

mittlerweile sind es über 30 Arbeitstage, dass ich auf mein Geld warte.

ich habe keinen Bonus gespielt, habe mich exakt an die Regeln zum Spielen gehalten.

bitte um Hilfe

Dear mymoon84,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand it correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Which payment method you have opted for?

Since your previous withdrawal, https://casino.guru/4-crowns-casino-player-s-dissatisfied-with-the-withdrawal took also one month, I assume that your account has been fully verified and KYC is not an issue.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

yes the processing is still pending.

I have not activated a bonus, have deposited and played without a bonus.

The withdrawal method is the same as when making a deposit and also the same as when making the last withdrawal

Hallo,

ja die Bearbeitung steht noch aus.

ich habe keinen Bonus aktiviert, habe ohne bonus eingezahlt und gespielt.

Die Auszahlungsmethode ist die Gleiche wie bei der Einzahlung, und auch die gleiche wie bei der letzten Auszahlung

Thank you very much, mymoon84, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello mymoon84I, from now on, I'll be assisting you in your case. Now I would like to ask 4 Crowns Casino to join us and help us resolve the player's issue.

Hi Nick,

thank you for your suport.

Hello, is there already a reactionary from the casino?

Hallo, gibt es bereits eine Reaktionäre vom Casino?

Unfortunately, not. However we will be keep trying to contact them but please also note, if they remain non-responsive, we will be forced to close the complaint as unresolved which will then negatively affects the casino's rating.

Hello,

I have seen that the status has changed to "accepted" since Wednesday and now to "Completed - set by provider".

this usually means that the transfer has been commissioned.

But I haven't received any money yet.

Hallo,

ich habe gesehen, dass der Status sich seit Mittwoch auf „akzeptiert" und nun auf „Abgeschlossen - set by provider" geändert hat.

das bedeutet normalerweise, dass die Überweisung in Auftrag gegeben wurde.

Ich habe aber bis jetzt noch keinen Geldeingang.

Dear mymoon84,

Please note that if it's approved it may take a few day before it appears on your account specialy if you asked before weekend. Please be patient and let us know if your money would arrive.

Hello,

The money arrived.

Hallo,

das Geld ist angekommen.

Dear mymoon84,

Thank you for letting us know that the money arrived. The complaint will now be closed. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru