24M Casino - Hráč se snaží vybrat své výhry kvůli průběžnému ověřování.

Hi, I've recently been betting with 24mcasino, since then I've seen all the bad reviews about the website and I'm ultimately fearing the worst.

I can't get hold of anyone in their support team in regards to withdrawing my funds.

They said I need to follow their KYC checks before withdrawal is approved, which I have uploaded said documents on the 1st January, which was 10 days ago, nothing has been done, I still can't withdraw and I'm very very anxious as its alot of money.

Dear Craig,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Dear Craig,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.