24M Casino - Hráč navrhuje, aby jeho země měla být uvedena mezi omezenými zeměmi.

Hi

Having looked at the casino on this website I've just noticed that it should not be available to UK players yet has let me deposit.

I was unable to withdraw as it had been blocked on account set up. Also it has been ongoing for 2/3weeks to verify my account. With no success.

I have had multiple wins not added to my account and money randomly disappearing from my balance.

Thanks

Tom

Dear Tom,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found https://24monaco.com/templates/company/terms_and_conditions:

"Absolute Restriction

No customers will be accepted from the United States, Canada, Spain, France, and Italy."

Could you please advise why do you believe that United Kingdom should have been listed between restricted countries? Meanwhile, I have sent an email to the casino support requesting an information regarding restricted territories but didn’t receive an answer yet.

If there’s any relevant communication, please forward it to petronela.k@casino.guru. Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.

Best regards,

Petronela

Dear Tom,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.