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He doesn't let me in and he doesn't let me play

Non mi fa entrare e non mi fa giocare

Dear Daniele,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?

Additionally, please forward any relevant screenshots and try to clear cache & cookies. My email address is petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Additional comments from the player:

"Blocked user tells me the credentials he lets me in but he doesn't let me play"

Additional comments from the player:

"Utente bloccato mi dice le credenziali mi fa entrare però non mi fa giocare"

Was your account successfully verified in the past, please?

Dear Daniele,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

No and tt blocked

No e tt bloccato

Unfortunately he doesn't let me play because they want documents

Purtroppo non mi fa giocare perché vogliono documrnti

Do I understand correctly that your account still needs to be verified?

Dear Daniele,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.