22bet Casino - Výběr hráče se zastavil kvůli neobvyklému požadavku na dokumentaci.

Hello,

I am experiencing a massive problem with 22bet. I have deposited several times and have now won. I wanted to withdraw but then I received a message to contact their security service. I have done so. Subsequently, I was asked if I am addicted to gambling and I should provide a medical certificate. This is impossible and I will not comply. This is an absolute outrage, I want to withdraw my winnings.

Please assist me as I have already read numerous negative reports.

Hallo,

ich habe ein riesiges Problem mit 22bet. Ich habe mehrfach eingezahlt und nun gewonnen. Ich wollte auszahlen aber dann kam die Meldung, dass ich mich an den Sicherheitsdienst wenden soll. Dies habe ich gemacht. Daraufhin wurde ich gefragt ob ich spielsüchtig bin und ich soll ein ärztliches Attest vorlegen. Dies ist unmöglich ich werde es nicht machen. Das ist eine absolute Frechheit, ich möchte meinen Gewinn auszahlen lassen.

Bitte helfen sie mir denn ich habe bereits viele schlechte Berichte gelesen.

Dear rongolo16,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you ever requested your account to be closed or suggested a gambling problem when communicating with 22bet Casino? Could you please advise if you have self-excluded yourself from any other casino in the past? Was your account previously verified?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear rongolo16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.