22bet Casino - Výběr hráče byl zpožděn.

Good.

I have been using 22bet for a long time and I have never had problems with withdrawals, in fact, I requested one and within minutes it was approved, and after a few hours it appeared completed knowing that the money would arrive in days to my account. Well, for a few days this is not happening.

I request a withdrawal and they approve it within minutes, but the completed message never appears in the history and it is frustrating because I have € 450 divided into three withdrawals of 100, 150 and 200 and one of them, the € 150 I had to repeat it because I I got this error "Denied by operator. (Payment processing error)".

Now I have all three approved but without the confirmation message and I am afraid that the same will happen, the same error message since the message confirming that it is completed does not appear.

I have spoken with your chat and it is a robot that always repeats the same thing, wait 7 days, but it does not give me information about why my withdrawals were canceled or anything and I am a little nervous without knowing what will happen with my money.

Buenas.

Llevo bastante tiempo usando 22bet y nunca he tenido problemas en retiradas, de hecho, solicitaba una y a los minutos se aprobaba, y al cabo de pocas horas aparecía completada sabiendo que el dinero llegaría en días a mi cuenta. Pues desde hace unos días esto no está ocurriendo.

Solicito una retirada y a los minutos la aprueban, pero nunca aparece el mensaje de completada en el historial y es frustrante porque tengo 450€ divididos en tres retiradas de 100, 150 y 200 y uno de ellos, el de 150€ tuve que repetirlo porque me apareció este error "Denied by operator. (Payment processing error) ".

Ahora tengo los tres aprobados pero sin el mensaje de confirmación y me temo que ocurrirá lo mismo, el mismo mensaje de error ya que no aparece el mensaje que confirma que está completada.

He hablado con su chat y es un robot que siempre repite lo mismo, espere 7 días, pero no me da información de por qué mi retiradas fué cancelada ni nada y estoy un poco nervioso sin saber que ocurrirá con mi dinero.

Dear Manuel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested? Which payment method you have opted for? We have received a very similar complaint today regarding the same issue. It seems that the delay is caused by a high volume of withdrawal requests and is the same for all the players.

Hopefully, the issue will be solved shortly and you you’ll receive your winnings.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

It is not a matter of delay. I have already canceled three withdrawals. I attach files:

07.11.2020 (22:50)

It is not possible to collect funds from application No. 576266635 for the amount of € 150.00, (4940 .... 49). (Denied by operator. (Payment processing error))

08.11.2020 (11:08)

It is not possible to collect funds from application No. 576608133 for the amount of € 200.00, (4940 .... 49). (Denied by operator. (Payment processing error))

11/08/2020 (16:00)

It is not possible to collect funds from application No. 576804439 for the amount of € 100.00, (4940 .... 49). (Denied by operator. (Payment processing error))

As I said, I have withdrawn before with 22bet without problems but since Friday 6th I have not managed to make a single withdrawal correctly.

Through the chat they tell me that it is the fault of my bank, but, having a history of withdrawals without problems, it is clear that that is not the problem.

They do not answer my email, and the only solution they give me is to try again later, having already tried 4 withdrawals without effect.

No es cuestión de tardar. Me han cancelado ya tres retiradas. Adjunto datos:

07.11.2020 (22:50)

No es posible el cobro de fondos de la solicitud Nº576266635 por la cantidad de 150.00 €, (4940....49). (Denied by operator. (Payment processing error))

08.11.2020 (11:08)

No es posible el cobro de fondos de la solicitud Nº576608133 por la cantidad de 200.00 €, (4940....49). (Denied by operator. (Payment processing error))

08.11.2020 (16:00)

No es posible el cobro de fondos de la solicitud Nº576804439 por la cantidad de 100.00 €, (4940....49). (Denied by operator. (Payment processing error))

Como dije, ya retiré antes con 22bet sin problemas pero desde el viernes día 6 no he conseguido realizar ni una sola retirada de manera correcta.

Por el chat me dicen que es culpa de mi Banco, pero, habiendo antecedentes de retiradas sin problemas está claro que no es ese el problema.

No me contestan al email, y la única solución que me dan es que lo intente más tarde, habiendo intentado ya 4 retiradas sin efecto.

Thank you very much, Manuel, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I have to say that they offered me the withdrawal via SEPA (bank transfer) and of the 3 pending withdrawals, 2 have already reached me and one of them is still pending, but with a card withdrawal method.

If the latter card becomes effective, the problem will have been solved.

Tengo que decir que me ofrecieron la retirada vía SEPA (transferencia bancaria) y de las 3 retiradas pendientes 2 ya me han llegado y una de ellas sigue pendiente, pero con método de retirada tarjeta.

Si ésta última de tarjeta se hace efectiva se habrá solucionado el problema.

In the end I received my refunds correctly after more than 7 previous cancellations, which they say were due to technical problems. The problem is solved.

Al final recibí mis reembolsos correctamente tras más de 7 cancelaciones previas, las cuales dicen que fue por problemas técnicos. Queda resuelto el problema.

Dear Manuel,

Thank you for letting us know that your issue have been resolved. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help.

Best regards,

Nick

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