22bet Casino - Hráč se snaží vybrat své výhry.

Hey!

I have been playing at 22bet for several months. Made withdrawals of around 50euro a few times without any problems. Now I won properly but can not make withdrawals. Get this in response "Denied by operator. (Payment processing error)" makes withdrawals and deposits with Visa.

Then they said that yes they could try to make a deposit in another way. So tested with token wallet. It really did not work then tell them that you have to make withdrawals with the same as the deposits.

Please help me 🙁

Mvh Jacob

Hej!

Jag har spelat hos 22bet flera månader. Gjort uttag på runt 50euro några gånger utan problem. Nu vann jag ordentligt men kan ej göra uttag. Får detta som svar "Denied by operator. (Payment processing error)" gör uttag o insättning med Visa.

Då sa dem att ja kunde testa göra insättning med annat sett. Så testade med jeton wallet. Det funkade verkligen inte då säger dem att man måste göra uttag med samma som insättningarna.

Snälla hjälp mig 🙁

Mvh Jacob

Dear Jacob,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Could you please advise which payment method you have used to deposit funds into your account? Any specific alternative has been offered to you by the casino to withdraw your winnings?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Jacob,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.