1xBit Casino - Hráč má nedefinovaný problém.

The casino takes a conversion fee for every spin made without stating so in the ToS, the winnings on the other hand don't have them. Spinned 100 rounds on 40cnt stake and it chunked around 60cnt for each spin, while payouts were from the 40cnt table. Opened a ticket about it and they basically just told me to *** off.

Dear Fil,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Fil,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.