1GoodBet Casino - Hráč nemůže hrát s bonusem.

I have successfully received the 250 free spins upon registration. I used them but now I can't use the bonus except towards € 10.

Possible? Then it is not a no deposit bonus but the opposite.

I usually use bonuses to figure out if I like the platform or not but then I don't have the chance. I do not dispute the amount even if I had to write it, I contest the not being able to use the bonus without payment as you advertised.

Ho ricevuto con successo i 250 free spin all’iscrizione. Li ho usati ma adesso non posso utilizzare il bonus se non verso 10€.

Possibile? Allora non é un bonus senza deposito ma il contrario.

Di solito uso i bonus per capire se mi piace o meno la piattaforma ma così non ne ho la possibilità. Non contesto l’importo anche se ho dovuto scriverlo, contesto il non poter utilizzare il bonus senza versamento come da voi pubblicizzato.

Dear Riccardo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found:

All the necessary information about the special bonus is shared publicly. Sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter. Thank you for your understanding.

Best regards,

Best regards,

Kristina

Dear Riccardo,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.