The customer service is always helpful. They have a nice variety of games. I would like to see the bonuses not have max withdrawals. The one bone of contention for me is the wait for withdrawals. When I initially started playing it was 1-3 business days after your account was verified, when it actually came time for me to do a payout it changed to 1-7 days (customer service said they got a new processor). I waited, and am still waiting for my funds. We are on 6 business days now - I was hopeful they gave that time frame only to be surprised by a faster payout and no such luck! Fingers crossed it arrives soon and this is just a one time event. Highly suggest changing processors again to one who does it in a more timely fashion like the rest of the industry.