Playzilla Casino - všeobecná diskuze (strana 8)

Good morning everyone, can I ask you who are more experienced, I still don't understand anything about it, how long does it generally take to process complaints?

Buongiorno a tutti posso chiedere w voi che siete più esperti io ancora non ne capisco nulla in quanto tempo generalmente si elaborano i reclami ?

It can depend on every complaint, actually, there is no real timeframe for this, to tell you the truth.

It's just that I find it absurd since April 14th that that site doesn't have clear ideas, luckily I can talk in this sifo

È che trovo assurdo dal 14 aprile che quel sito non abbia le idee chiare per fortuna posso parlare in questo sifo

I'm really disheartened

Sono davvero sfiduciata

I really understand your disappointment and your frustration, but unfortunately, we are not able to do anything except wait.

Thanks, I hope they pay me

Grazie spero mi paghino

The feeling I have is that it's a scam, why waste so much time otherwise

La sensazione che ho io è che sia una truffa perché perdere tanto tempo altrimenti

To shed some light on what you can expect from the complaint, I will add a guide where you can read more things. 

You can read it here ⬅️

However, as said, there is no clear timeframe for this. We give casinos 14 days to resolve withdrawals and KYC and if they fail then our team steps in and tries to help. 

So hopefully it won't take long and everything will be sorted out fairly and as soon as possible. 

I hope so too but I'm sure they'll make other excuses

Lo spero anche io ma sono sicura che metteranno altre scuse

The only way to find out is for it to come and actually be the case. The casino does not have a single unresolved complaint, which would give me some confidence and hope that it will all be resolved. 

Let's try to be a little optimistic, even if it's not easy. 🙂

Yes of course but on the website cheidononla the list of April movements when I contact them they say no we only need one day

Si certo però sul sito cheidononla lista movimenti di aprile quando li contatto mi dicono no ci serve solo un giorno

We will surely wait and see.🤞

Now that the forum has probably intervened, something is certainly moving

Ora che probabilmente è intervenuto il forum anzi sicuramente si sta muovendo qualcosa

That is good to hear. Have you got any news?

The screen has changed and everything is approved but nevertheless they said they need a few days

A month has passed

È cambiata la schermata risulta tutto approvato ma ciò nonostante hanno detto che hanno bisogno di qualche giorno

È passato un mese

I surely understand how all this is getting on your nerves. Just try to stay patient, and hopefully now everything will go really well.

I just hope that since a month has passed they hurry up thanks to everyone

Io spero solo che essendo passato un mese si sbrighino grazie a tutti

This is what we also expect and hope for the best outcome. I wish you will get the money as soon as possible. 

Thanks everyone for the support

Grazie a tutti per il sostegno