WinsPark Casino - Výběr hráče byl zpožděn.

delays and apologies lies from the costumer service ... indecent

lungaggini e scuse bugie dal costumer service...indecente

Dear Alberto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you’ve requested a withdrawal and started the verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

yes and it was all solved I also opened a card of the type they wanted.

then they told me by wednesday you will get your money the thursday after they told me by the 14th of the month ... they are not serious

si ed è stato tutto risolto ho anche aperto una carta del tipo che volevano loro.

poi mi hanno detto entro mercoledì riceverai i tuoi soldi il giovedì dopo mi hanno detto entro il 14 del mese... non sono seri

Thank you, Alberto, for your reply. Could you please specify how many days ago you’ve requested a withdrawal and started the verification?

Dear Alberto,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.