Wazamba Casino - Hráčův bonus nebyl připsán.

Welcome bonus has not loaded after several attempts through live chat.I can now only communicate via languages (everything but English).I have $20 @ 100% and a few spins which havent loaded. The differculty level to claim this simple first deposit is insane.Im asking for my money back and some compensation for wasting my time on a simple task.

Hello Wollygog,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wazamba Casino. Please allow me to ask you a few more question before we would turn to the casino for further information.

When processed the deposit into the casino? Which payment method did you use? Is the  $20 credited into your casino account already?

Please note that in case you deposited during weekend there might be a delay of the payment and that's why it was not yet credited do you. I would recommend to contact the live chat or the e-mail support of the casino directly with this issue to credit the bonus manualy. Please let us know if the problem would still persist even after you contact the casino.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Casino.guru

To be quite clear I'd like to drop this complaint,After about 2hours back and forth the casino paid up.But you had to shake the tree a bit for the fruit to fall.Once the Guru got involved things moved quickly.

Dear Wollygog,

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you. The complaint will be now closed as resolved.

Best regards,

Nick

Casino.guru