Vulkan Vegas Casino - Hráčův vklad nebyl nikdy připsán na jeho kasinový účet.

I deposited 25 euros on the platform above and they didn't deposit the deposit what can I do

Depositei 25 euros na plataforma em cima indicada e não depositaram o depósito o que posso fazer

Dear Alexandre,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.

Could you please advise which payment method you have opted for? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Payment receipt from the player:

Thank you very much for the payment receipt. Could you please advise which payment is it and if you deposited any funds in this casino in the past?

Last week the same amount at the ATM

Já a semana passada o mesmo montante no multibanco

I have last week's voucher

Tenho o comprovante da semana passada

You can forward it too. Thank you very much.

Good morning, last week they deposited in the account, it's not the second time

Bom dia o da semana passada eles depositar na conta está segunda vez é que nao

Thank you very much, Alexandre, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I am very grateful

Fico muito agradecido

Hello Alexandre!

From now on, I will take care of your complaint. I would like to invite Vulkan Vegas Casino's representatives into this discussion in order to help us resolve the issue.

Dear Alexandre,

Very sorry to hear about your issue. Kindly let me know if you'd spoken to our support and provided the evidence of the successful transaction?

Thank you in advance!

Kind regards

I've already tried to contact the casino but I didn't get a response in Portuguese only in English

Já tentei entrar em contato com o casino mas não obtive resposta em português só em inglês

Dear Alexandre

We are more than eager to help you, but I am afraid the only way to do so - is to contact support and provide with all the info re the lost deposit. They will guide you through. This way, we will be able to contact the payment provider and find out what the issue is.

Thank you in advance for your cooperation!

Kind regards

If I can see what happened to the warehouse, I would be very appreciative

Se conseguir ver o que se passou ao depósito eu ficava muito gtato

Grateful

Grato

Good morning already know any information about the deposit ??

Bom dia já sabem de alguma informação sobre o depósito ??

Dear Alexandre,

Please kindly contact live support and provide all the necessary information regarding the lost deposit. Afterwards, we will be able to contact the payment provider and proceed with the investigation.

Thank you in advance!

Tell me what to do?

Diga o que fazer?

Dear Alexandre

Please log in to your profile at VulkanVegas, click "Online Help" and tell about your issue along with a transaction number and proofs (receipts etc).

Kind regards

Dear Alexandre!

I would like to kindly suggest that you follow the instructions from representatives of Vulkan Vegas Casino, so they can get in depth with the missing deposit.

Ok

Hello Alexandre!

Were you able to achieve any kind of development within this situation with the help of the casino?

Hello Alexandre!

We have not heard from you. Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Good afternoon, the problem is solved.

Boa tarde o problema está resolvido já fizeram o depósito

Hello Alexandre!

It is great to hear the good news! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.