Verde Casino - Hráčský účet byl zablokován z důvodu nadměrných výher.

They block account without any purpose if you win too much.

Plus is they let to withdraw money...

they ban accounts refering to the regulations:

13.5 The Company may cancel your Account, including your username and password, - immediately and without notice:

13.5.1. if for any reason we decide to stop providing the Services generally or specifically to you;

Hello marcinchojnacki667,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Verde Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have any real money balance on your account when it got closed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear marcinchojnacki

The mentioned-above rule may be applied to the players with an empty balance.

Can you please specify the disputed transaction ID (€2,000)?

Thank you!

Kind regards

Verde casino, this is my last withdraw

Transaction ID:

bbcf1bc0-5d3a-4c10-89f3-2a63f76c1238 (2000 euro).

Casino didn’t let me play any games, after they withdraw my money they blocked

accoun.

Nick, my account is verified since few months. I was playing tournaments on casino. After few months they banned it without any reason. Last time I spoke on online chat last month, I wanted to know why they banned my account.

Hello,

According to our records, the transaction was completed at 25.03.2024 08:47:02 (UTC)

Have you not received the money onto your bank account?

Regards

I received my money… but I still want to use my account.

why did you blocked it?

Dear marcinchojnacki

Any casino may stop providing services to the end-user, as long as the balance of the player is zero.

So, we are not sure why you've specified the disputed amount of 2k eur...

Wishing you luck!

Kind regards

I didn’t have zero on account. My complain is about why you blocked my account, while I had money on it. I couldn’t play games or send more money. After withdraw you banned my account with no reason.

Hello marcinchojnacki667,

Please note that any casino may block your account without any reason given if there is no remaining balance left on the account and there is nobody who can do anything against it.

Is there anything else we could assist you with?

They blocked my account with no reason when I had money on account. They let me withdraw money and after that they blocked it so I can not log in.

the problem is that they block accounts if you win to much money 😉

Hello marcinchojnacki667,

Yes that what I explained in my previous post - they can close your account without any reason given if you have no funds on it. As you have been paid out, they can do anything with the account and nobody has right to change their decision.

The complaint will be now closed as the conclusion has been already explained twice.

Best regards,

Nick