Stelario Casino - Hráč si stěžuje na nelicencovaná kasina a požaduje vrácení peněz.

Hello!

I have gambled at both Rollingslots and Spinspirit, which apparently lack a license in Sweden and are supposed to refund me everything, but these establishments have not. Given that they lack a Swedish license, I've contacted them multiple times via email to carry out a Know Your Customer (KYC) procedure and to get in touch with them in general. They have not provided satisfactory responses, and so I would like to file a complaint and make contact with them. They should conduct a KYC on me as proof that I've played from Sweden, despite their lack of license, they have enabled this for me. I have kept track of everything and have numerous emails that I have sent to them.

Hej!

jag har spelat på Rollingslots och på Spinspirit, tydligen sakna dom licens i Sverige och återbetala mig allt, nu har dessa och saknat licens I Sverige och därför har jag kontaktat dom via mejl flera gånger för att göra en KYC och kontakta dom överlag. Dom svarar inte med meningen och därför vill jag klaga och komma i kontakt med dom. Dom ska göra en KYC på mig som bevis på att jag har spelat från Sverige, trots att de saknar licens har de möjliggjort det för mig. Har koll på allt och har massa mejl jag har skickat till dom.

Dear wrgbdng9sg,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Stelario Casino.

Unfortunately, we at Casino Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

Unfortunately, in this case, we are not able to help you. I can only recommend you do better research next time and play only in the casinos licensed in Sweden. 

Please let me know if there is anything else I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards

Veronika

Dear wrgbdng9sg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello!

I played on iWildCasino, closed my account and then managed to play on Stelario. I should not have been able to do them as they are both of the same license number, they have the same terms and conditions and much more.

Tried to contact them, but they are pretty good at ignoring.

So now I go on and on until this is resolved.

I just want them to answer, otherwise I will go to their licensing company.

Here are their terms and conditions.

Hej!

jag spelade på iWildCasino, stängde ner mitt konto och sedan lyckats spela på Stelario. Jag ska inte ha kunnat göra de då de båda är av samma licens nummer, de har samma terms and conditions och mycket mer.

försökte kontakta dom, men dom är rätt så bra på att ignorera.

Så nu går jag vidare och vidare tills detta löser sig.

Jag vill bara att dom svarar, annars går jag vidare till deras licensierings företag.

Här är deras terms and conditions.

what's so terrible is that they duck their members and customers, if you can't handle offering service maybe you shouldn't have a casino, there are laws that apply nationally as well as internationally, follow them, help your members and make sure that answer, and don't make excuses because it's been too long for them to believe in "waiting times". Be sure to reply to me instead so we can move forward with this.

det som är så fruktansvärt är att de duckar sina medlemmar och kunder, om ni inte kan hantera att erbjuda service kanske ni inte ska ha ett casino, där är lagar som gäller nationellt likaså som internationellt, följ dom, hjälp era medlemmar och se till att svara, och kom inte med ursäkter för de har gått för lång tid för att ja ska tro på "väntetider". Se till att svara mig istället så att vi kan gå vidare med detta.

Both Stelario and iWild Casino are indeed operated by the same company, Altacore N.V., and are licensed by Antillephone, but this does not mean that when you close your account in one casino, your account will be automatically closed in other casinos as well.

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs. 

Unfortunately, based on the information received thus far, we will not proceed further with this case. I sincerely apologize that we couldn't offer more assistance in this matter.