Stake Casino - Hráč se snaží vybrat své výhry.

Dear Speechless777,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a substantial win. 

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified.

I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

I doubt that this is the case because you should try to understand the more detailed problem which is that online Casinos such as Stake do these schemes to make sure exactly this happens to players what happened to me.

So if places like Casino Guru let them get away with it more and more players will be affected. They are multi million dollar businesses which know what to do to get players to tilt and lose. The point here is that IF they had a problem with my account and needed to freeze it then there should not have been an option to continue play. That is absolutely fraudulent because it proves that they only try to avoid withdrawals but allow the player to continue play and why is that? Because if the player wins even more they can always decide to close the account but if the player loses they suddenly reply and follow up. WHICH IS EXACTLY what happened to me. Once I lost the funds they out of nowhere replied but all those days before they didn't.

So to let Casinos get away with this schemes hurts players and if Casino Guru would make a case out of this then other Casinos and Stake would reconsider doing this to more and more players.

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.